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Cultural Diversity FAQs

Why does your site cover issues of digital diversity and cultural diversity?

We are a site that covers minority business issues from a netcentric perspective. The Internet is a worldwide media, and to be successful in online business, companies will have to open to the culture of diversity to compete online going forward in ecommerce.

How does diversity help me in ecommerce?

More and more people from around the world are connected to the Internet either from land lines or wireless. By the year 2005 there will be 1/2 billion Chinese persons online. Also there are 15 million Hispanics and 10 million Blacks online.

Furthermore, women are now the largest group using the Internet. Therefore diversity is the order of the day to reach the Internet's culturally diverse demographics.

Both groups have very distinct surfing patterns online. As more and more people of color go online diversity will be major point to running a profitable business.

Why don't people just conform to Western business practices like in a melting pot cultural scenario?

People have different languages and cultural practices. Culture is a very nuturing and essential part of people's lives. Since all cultures of the world have their unique contributions and genius, it is important to respect and recognize the cultures of all people, especially your potential customers if you want to build your brand and business.

Respect and trust are very important in transacting any business. If the role of business is to solve the problems and fill the needs of its consumers, then business should be willing to understand and support its diverse target markets. The customers and target markets shouldn't have to facilitate the businesses it should be the other way around. Business in other worlds have to learn to talk the language of its target markets and customers.

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Top Story The Future of Cultural Diversity and E-business. Article on Pinpoint Profit with Diversified Digital Dollars! To read this article on Diversity and the Demographic growth on the Internet Click Here

 

Index of the Digital Divide Bulletin Board

On Page 1:

Minority Business Grants
Black Business Grants (DDBBB)

Spring Microsoft Technology Enriched Communities Grant.

HP's Microenterprise Development Program Grant

Deutsche Bank Grant Information

Computer Training Grant

Free Courses & Scholarships from CyberLearning.org

Grant Application for FREE Computers in NYC/March

Source for Grant Research

Minority business grants by BlockBuster

Pfizer Offers Minority Focused Grants to Fight Aids

Grants for Genealogical Organizations

African American Male Involvement Research Grant Project

Household Minority Financial Grants

 

On Page 2:

Minority Loans and Major
Corporate Contract Connections

Bank of America is named top national SBA minority lender

Resources to Gain Government and Major Corporate Contracts.

How to Sell to New York State - Including Great Sources for Any Small or Minority Business Funding.

Diversity 2000 Connects Small Business Suppliers with Large Companies.

SBA Plans Matchmaking Sessions for Small Business.

For The Above Stories Click Here

 

See the Stories Below on Overcoming the Digital Divide and the future of diversity online.

 

Diversity and Demographic Growth on the Internet:

Pinpoint Your Profits with Diversified Digital Dollars

By Kamau Austin

" Showcasing Your Products and Services with Different Ethnic Groups and Identities is Good for Your Business".

If you could increase your income or subscribers by 25%, in 2004 for...f-r-e-e, wouldn't this be a great boost for your business? Just imagine if this increase in your business could be accomplished just by thinking outside of your comfort zone, or adjusting your mental attitudes. While the great Internet gurus sell us every secret to surviving and thriving on-line, I discovered a little secret many of the web gurus of the world
overlook. This basic insight could really add a good bottom-line boost to your business.

Lacking from the discourse, of major Internet marketers, is the concept of simply helping your prospects, of various ethnic backgrounds and identities, to envision themselves using your products and services.

While major corporations have found out, through marketing research, and business schools also acknowledge the bottom-line benefits of diversity and ethnic marketing, many Internet business people don't understand the profit power of diversity. I am amazed, at how so many web businesses act as if they are in a time warp, back in 1995, when the Internet audience was a general market male dominated media.

Search many web business sites, and you will notice many have little if any pictures of Blacks, Hispanics, or Asians using their products or services. Even women, the dominant group on the web now, are depicted very
little on some small business web sites. Mature models are also very scarce on the web, which is ironic because, this is a great market to sell products to on-line.

" Women Rule the World On-line"

The Majority of Internet Users are Women (51% according to E marketer statistics). Women are responsible for 80% of household purchases. As of 2002 75% of Women had yet to shop on-line, therefore this market is poised for explosive growth. Sixty three (63%) of women shop more than once a week. While men focus on transactions in shopping, women seem to focus on relationships (Source: Make My Site Sell!). Therefore, develop good perceptions and relations with women, let them experience your concern for them as customers, and your income is sure to grow.

Make More Money with the Mature Market On-line

By 2007 senior citizens will comprise about 25% of the
percentage of people that buy products via the Internet. Presently, there are about 7.6 million senior citizens on-line. This population is predicted to grow to 16.3 million by 2007, with the biggest growth period being in 2004. Furthermore, mature persons comprise a large part of Internet users today with 40.2 million users being middle-aged adults (ages 35-49) and 23.7 million older adults (ages 50-64). That's over 71.5 million Internet users over the age of 35 (Source: Jupiter Research).

Contrary to popular belief, that young people are the primary group using the web, as a location for their business, 80 percent of on-line small business owners surveyed are over 30-years-old (Source: Affinity Internet).

The over 35 demographic disproportionately buy items over the Internet. This is why you should design your sites to be user friendly to people over 35, in most cases (unless you have a youth orientated site). Make sure your type is large enough and contrasts with your background to be readable because, eye sight tends to deteriorate with age. Moreover, make sure you include
pictures of mature person's on your web site to woo this market.

People of Color Portend Phat Profits!

Hispanics are now the largest ethnic minority (Hispanics are not a racial minority because they are comprised of different races) with 38.8 million people in the U.S. According to the U.S. Census, there are about 15 million web users of Hispanic Descent (Source: U.S. Hispanic Cyberstudy by AOL/Roper ASW U.S.). Hispanics spend more time on-line than the general population (Source: www.Terra.com).

Hispanics spend about $439 dollars each on-line a quarter, or approximately about 6,585,000,000 (almost 6.6 Billion dollars) in aggregate income (every 3 months). You do the math, this means Hispanic web users spend about 26.4 billion dollars on-line. The US Hispanic Market presently has a buying power of 580 Billion Dollars (Source: Emarket Inc.). You would be crazy to ignore this on-line ethnic market.

Blacks represent 8 percent of Internet users with 10 million users (While Hispanics are the largest ethnic minority, Blacks are still the largest racial minority with 38.3 million people according to the census). Blacks are converting to broadband (high speed Internet access) at a fast pace with over 32% of blacks on-line with high speed connections (Source: Nielsen Net Ratings). Blacks seem to be more brand loyal in their Internet consumer attributes, with most of them using the services of AOL, MSN, and Yahoo.

More importantly for our study, Blacks now have over 631 Billion dollars in buying power (Source: Target Market News). The Black or African American market, is projected to have a buying power of 850 billion dollars by 2007 (Source: Emarketer inc.), which means probably within 5-7 years it will reach 1 trillion dollars
in buying power. If you are looking to expand your customer base, perhaps optimizing your site for both the search engines, and diversified digital dollars can help you reach your goals.

Surviving and Thriving in the New Era of Diversified Digital Dollars.

On a personal note, I have adjusted my thinking and attitude for the diversified marketplace and have seen big dividends in return. For instance, I have a site http://www.einfonews.com that helps close the digital divide in e-commerce. I was once using generic terms like Black and minority business to describe my site. My site was optimized for minority business keywords. I could only get 5 or 6 people a day (or about 175 a
month) to subscribe to my ezine, despite every effort to
increase my conversion rate. I brainstormed for a long time to figure out how to increase my ezine subscriber ratio.

One day I got the idea, to stop only using the keywords black and minority in my web copy, and to include the keyword Hispanic as well. The exact hour I included the keyword Hispanic, my subscriber rate increased 33%, with many of the new subscribers having Spanish sounding names. In other words, be inclusive in your words and graphics, and increase your response rates. I am sure, if I also used more diversified graphics my conversation rates would go up as well. Currently, I have increased my subscribers by almost 300% a month using these methods.

From Minorities to Emerging Markets with 1.5 Trillion Dollars in Buying Power!

I almost forgot to mention the phenomenal growth of the Asian market on-line. Just to make a point, according to a new report by E marketer statistics service, by 2007 half of the Internet's users will be Chinese (who are only a portion of the Asian net
users)! Presently the US Asian market has a buying power of over 296.4 billion dollars, which is projected to grow to 454.9 billion dollars by 2007.

This means the three largest so called "minorities groups" in the US currently have a buying power of over 1.5 Trillion dollars. The marketing trend is to stop thinking of people of color as "minorities", and think of them as emerging markets. It's time for all of us, to broaden our thinking towards other cultures, in order to survive and thrive in a new era of diversified digital dollars.

Kamau Austin, helps small and minority business make more money, by creating, search friendly web sites. He is the owner of www.Ebizbydesign.com, Einfonews.com, and the creator of the Free Search Engine Promotion Tele-course

Globalization Prompts Companies to Broaden Diversity


Two out of three ranking U.S. companies have broadened their diversity programs because of increasing globalization, according to a survey of 1,780 human resource and training executives by Boston consulting firm Novations/J. Howard & Associates. Moreover, a majority of those that have not done so expects to update diversity efforts in the near future. “Diversity programs have evolved in the past few years, and a major influence has been the growing impact of globalization,” said Mike Hyter, President and CEO of Novations/ J. Howard. “American-style diversity training, which has been typically been focused on race issues, just wasn’t suitable for Latin America or Europe.

Instead, multinational employers wanted and needed an integrated solution that would work organization-wide.” U.S. programs were originally based on redressing past grievances, explained Hyter, whose firm has delivered diversity training overseas since the 1980s. “Early on, diversity meant meeting the needs of African-American employees or women, and then it moved to include Hispanics too. But these specific needs aren’t so relevant in other regions of the world. In Latin America the issues are more social or economic and have to do with cultural conflict. In Northern Europe, on the other hand, the main challenge stems from permeable borders, immigration and increasing ethnic minorities.

The specifics are different everywhere and it’s hard to generalize.” Hyter also says that the key is to have an approach to diversity and inclusion that is broad and meets not only the varied requirements of organizations in the U.S. , but which also may be expanded to organizations overseas. With this approach as a basis, Novations/J. Howard & Associates can prepare a specific needs assessment targeting a given country or organization. For more information, contact: Pat FitzGerald via email: pfitzgerald@jhoward.com. Courtesy Unity First Newswire.

 

THE NETWORK JOURNAL PUBLISHES RETAIL INDUSTRY DIVERSITY REPORT

Findings show little evidence of commitment among "top 10" local retailers to minority vendor relationships and senior management

New York, NY - This month's issue of The Network Journal, New York's premier Black Professional and Small Business magazine, publishes an unprecedented report on diversity policies at the ten top retail companies headquartered in the New York- New Jersey area. The report, which outlines the companies' practices with respect to ethnic diversity in senior management and doing business with minority suppliers, shows that the overwhelming majority of the companies have no formal policy or program to promote diversity in those key areas. In most instances, the companies declined to disclose the name and rank of their highest-ranking African-American employee and how much money they spend annually with minority vendors, the report shows.

"We chose retail because of the NAACP's scathing report on the industry in 2003. We wanted to see where our local retail giants stand on the practice, not the talk, of diversity, given the amount of dollars Black people spend on their merchandise. But a year after the NAACP report, not to mention 50 years after Brown v the Board of Education's historic anti-discrimination ruling, we find that diversity is not as popular as we hoped it would be," Rosalind McLymont, The Network Journal's editor in chief, said.

The ten companies in the report are: Toys "R" Us, Inc.; Great Atlantic & Pacific Tea Co., the A&P supermarket chain; Barnes & Noble Inc., Foot Locker, Inc., Bed, Bath & Beyond, Inc., Tiffany & Co.; Ann Taylor Stores Corp.; Duane Reade, Inc.; Finlay Enterprises, Inc., operator of jewelry departments in major department stores; and Village Super Market, Inc., owner of Shoprite stores.

All publicly traded companies, they were chosen and ranked according to their 2002 revenues.

Information for the report was gathered over a month-long period from telephone calls to and e-mail exchanges with company representatives; studies of the companies' financial and stockholders' reports, codes of conduct and other official statements on their Web sites; and independent analyst reports.

"This report is in keeping with our tradition of featuring "Diversity" each May. This year, we set out simply to give the various strategies and programs at these enterprises, essentially without comment, to let them speak for themselves," McLymont said. "Frankly, we were surprised, not only at what we found, but also at the reluctance on the part of most of the companies to even speak to us."

About The Network Journal


Launched in 1994, The Network Journal is published 10 times a year by The Network Journal Communications, Inc. headquartered in New York City. The magazine reaches more than 65,000 readers each month, providing empowering news and information primarily for Black professionals, corporate decisionmakers and entrepreneurs. The magazine's signature issues are the annual list of 25-Influential Black Women in Business (March), 40-Under-Forty Black Achievers (June) and the Entrepreneurs Resource Guide, a stand-alone publication. For more information on the "Diversity in Retail" report and on TNJ, visit www.tnj.com, or call (212) 962-3791.

Summit on Leading Diversity

Atlanta Networking for Success: Attend Linkage’s 2004 “Summit on Leading Diversity” and Making Connections Networking Reception (April 28) --- The 5th annual Linkage Summit on Leading Diversity is taking place in Atlanta, Georgia at the Marriot Marquis from April 26th-29th and tackles practical solutions for leveraging diversity and creating productive work cultures. An annual reception, “Making Connections,” co-sponsored with UnityFirst.com, will feature a host of businesses and community-based professional organizations from across the nation. To attend the conference, or reception, send an email to: jfondon@unityfirst.com or contact Janine Fondon at 413-734-6444 by April 20. FYI, Business leaders, diversity experts and celebrities like boxing superstar Sugar Ray Leonard and Public Television’s Ray Suarez will offer keynote presentations at the conference. Also, attending will be CEOs, senior executives, and diversity experts from organizations as diverse as Boeing, Cingular Wireless, Ernst & Young, Georgia-Pacific, Harvard University, The Home Depot, Johnson & Johnson, J.P. Morgan Chase, Lehman Brothers, Lucent Technology, MTV, Pepco Holdings, Inc. and Verizon. (Source Unity First Diversity Newswire)

Diversity and Television

UCLA Study on Prime-Time Television---
Network prime-time programs during the fall 2003 season included more minority regular characters than in the previous year, but the number of Latino regular characters remained constant, according to a new study by UCLA's Chicano Studies Research Center. Overall, 25 percent of all regular characters, or 172, in fall 2003 were minorities compared with 23 percent, or 151, in fall 2002, according to the study, entitled "Looking for Latino Regulars on Prime-Time Television: The Fall 2003 Season." White characters accounted for more than 75 percent of all regular character roles on prime-time television and can be found on 95 percent of all prime-time series. The study found that although Latinos make up 13 percent of the U.S. population and represent the largest minority group, the percentage of Latino regular characters remained constant at 4.1 percent. The study counted 690 regular characters/hosts on prime-time television, and only 28 were Latinos. Furthermore, Latino regular characters appeared on only five out of 12 genres identified in the study.(Source Unity First Diversity Newswire)

"Digital Empowerment Victory!"

Congress finally got around to approving the federal government's budget for 2003 and it includes continued funding for both the Technology Opportunity Program (TOP) and the Community Technology Centers (CTC) program at levels comparable to last year, approximately $15.5 million and $32.5 million respectively.

Given that both programs were slated for elimination by the Bush Administration and this year represented one of the tightest budgetary years in recent history, this is an incredible victory, not only for the community technology community, but also more broadly for those who believe the federal government should continue playing a strong leadership role in ensuring that all Americans have the technological access and skills needed to benefit from and participate fully in an Information Society.

It is also a powerful demonstration of how individuals and organizations representing diverse interests can work together to achieve shared goals - as you know, more than 100 organizations joined the Digital Empowerment Campaign to preserve and strengthen TOP and CTC.

Many organizations, including CTCNet, PolicyLink, Leslie Harris and Associates, Benton Foundation, and Children's Partnership, joined the Leadership Conference on Civil Rights and the Leadership Conference on Civil Rights Education Fund in organizing the Digital Empowerment Campaign and providing leadership to the nascent community technology grassroots movement. The Leadership Conference is working with a coalition of our partners led by CTCNet to hand off stewardship of the Digital Empowerment Campaign, including the Digital Empowerment website, so that our collective efforts can continue to help advance our shared goal of strengthening the federal government's leadership role in this area. Given the Bush Administration's call for the elimination of both programs in their FY04 budget proposal, this work 's importance continues. In the meantime, pat yourselves on the back for a job well done. This was a quintessential coalition victory!


Brian Komar
Director of Strategic Affairs
Leadership Conference on Civil Rights
Leadership Conference on Civil Rights Education Fund

For More Info see the Resources Below:

LCCR Press Release Click Here

Civilrights.org Coverage Click Here

Actual Bill Language - TOP Click Here

 

Health Industry Fails Diversity Needs

Blue Ribbon Panel to Detail Recommendations to Bridge Health Professions Racial Gap

WHAT: The Sullivan Commission on Diversity in the Healthcare Workforce will release detailed findings and recommendations from an extensive study aimed at increasing the number of minorities in the health professions workforce as a means to eliminate racial and ethnic health disparities. The report is one of the most comprehensive examinations into health professional school admission policies, retention rates, and other issues related to race and health care in the last 50 years.

WHO:

Dr. Louis W. Sullivan, Chair, Sullivan Commission and former Secretary of Health and Human Services

Dr. John Rowe, Chairman & Chief Executive Officer, Aetna Inc.

Mr. Eric H. Holder, Jr., former Deputy U.S. Attorney General

Dr. John Rich, Medical Director of the City of Boston Public Health Commission

Dr. Regina Benjamin, Founder and Chief Executive Officer, Bayou La Batre Rural Health Clinic

Dr. Geraldine Bednash, Executive Director, American Association of Colleges of Nursing

Dr. Jeanne Sinkford, Associate Executive Director, American Dental Education Association
WHEN: Tuesday, May 18, 2004, 10 a.m.

WHERE:
The National Press Club
First Amendment Lounge
529 14th St. NW, 13th Floor
Washington, DC 20045

RSVP by May 14th to Cecilia Arradaza at 202-872-4860, or by e-mail at carradaza@hydeparkcomm.com

Launched in April 2003, the Sullivan Commission is composed of 15 health, business, higher education and legal experts and other leaders, with former U.S. Senate Majority Leader Robert Dole and former U.S. Congressman and Congressional Health Subcommittee Chairman Paul Rogers serving as Honorary Co-Chairs. This effort is administered by Duke University School of Medicine and funded by the W. K. Kellogg Foundation.

 

Diversity Marketing and Advertising Strategies the Way to Sell to the New Mainstream

The challenge is for corporate decision-makers to invest in advertising that builds relationships with multicultural consumer groups and consistently delivers believable messages. As of 2002, Americans of African, Asian and Latin American ancestry ("the new mainstream") possess combined purchasing power of $1,522,800,000,000. Crossover Creative Group president Steve Climons said, "I see huge opportunities for marketers and advertisers of major corporations to better their business opportunities and increase market share by communicating with the multicultural population."

Richmond, CA - Crossover Creative Group is a stealthy Richmond, California-based multicultural advertising agency that takes a unique forward-thinking approach to reaching the "Two out of five (that is 41%) people in urban markets," which according to the market research firm Horowitz Associates, Inc, "are Americans of African, Asian and Latin American ancestry."

Crossover tagged this urban consumer market "the new mainstream" due to its increasing contribution to U.S. economy; growing influence in changing consumer trends; and the positive effects of its rapidly advancing academic and professional status. Crossover's founder and president Steve Climons points out, "That as of 2002, the combined purchasing power these markets is one trillion, 522 billion, 800 million dollars ($1,522,800,000,000). That is over a billion and a half more than 2002 GNP of the United Kingdom.1" Crossover's strategy throughout its six-year existence has been to recognize the significance of multicultural marketing and leverage its increasing importance in strengthening of the U.S. dollar in the global marketplace.

When it comes to promoting products to key regional markets, the Horowitz Associates' report titled Urban Markets in the U.S. supports Climons' agency stance: "Urban U.S. markets are inhabited by a growing multicultural population: the proportion of racial and ethnic "minorities" in urban areas is greater than that for the country as a whole."

What's more, the U.S. Census Bureau sees the future through Climons' eyes as well. By the year 2050, individuals of Hispanic origin are expected to increase 188%; almost doubling their share in the nation's population; persons of Asian descent are expected to increase 213%, also effectively doubling their numbers; and people of African descent are expected to increase 71%; raising their numbers to almost 15% of the total U.S. population.

"I see huge opportunities for marketers and advertisers of major corporations to better their business opportunities and increase market share by communicating with the multicultural population." Climons continued, "To do so simply makes good business sense. The rapid growing multicultural population deserves and responds to respect and real connections."

The challenge is for corporate decision-makers to invest in advertising that builds relationships with multicultural consumer groups and consistently delivers believable messages. Having represented Fortune 500 companies, Crossover possesses considerable general market advertising and significant ethnic market advertising experience. The company has employed unique and extensive mass market research methodologies that along with its real-world experience qualify the group as experts in the field of multicultural marketing.

Climons explains that, "Across the board, research shows people of African American, Asian and Hispanic ethnicities to be brand loyal consumers. Therefore today's marketers must create meaningful relationships with the multicultural market in order to capture their loyalty from competitors and keep it. Roller coaster price points won't make this market switch brands; nor will superficial holiday-only advertising or displays."

Crossover encourages companies to go beyond trite messaging in order to demonstrate a true understanding of the complex ideals held by multicultural markets. While many live well above the poverty line, there is general empathy for people in hard-core urban communities. Communication efforts must reflect a sophisticated comprehension of the social and economic conditions these markets face. Healthcare, violence, addictions and public safety are all issues that should be weighted in how the lower-economic strata of these markets survive and thrive.

To achieve all the aforementioned goals, Crossover utilizes the Crossover Factor®; a proprietary method of bridging the gap between a company and its multicultural target audience to develop relationships, sales and real market share. This one-of-kind methodology affords clients opportunities to increase market penetration by drawing new consumers from competitors' as well as reaching untapped, under-explored, emerging segments of the marketplace.

The approach is particularly sensitive to urban culture. And so is Mr. Climons. Recently Crossover Creative Group employed its communications expertise to connect with an urban ethnic group and promote a much-needed, life-saving message. When the client's budget ran short of expectations, Mr. Climons went the extra mile to offer a charitable contribution in the form of monetary resources to underwrite the development and production of a series of television traffic safety public service announcements for the California Highway Patrol.

Corporations that take advantage of this agency's exclusive communication mode and passion create honest bonds, not only garner attention and make an indelible impressions on the growing diverse consumer groups with increasing purchasing power, these companies are bound to realize positive affects to their corporate valuation, market share, return on investment as well as many other key performance measures.

Crossover client, Michael Minasi, Sr. VP Marketing of the major national multi-grocery chain Safeway, Inc. believes strongly in their partnership: "I believe the creative work that has resulted validates both the concept of Crossover and the process of good communication. I look forward to continuing our work together."

An untold number of companies can benefit from the use of the Crossover Factor®. Crossover Creative Group can assist corporations in all of the major business categories to establish relationships with the multicultural consumer by using proven methods that go beyond the traditional monolithic concepts and ideals.

As Mr. Minasi puts it, "It's nice to be on the cutting edge."

1Combined 2002 Purchasing Power figure of $1.522.8 trillion is the result of adding the Asian-American: $296.4 Billion, Hispanics $580.5 Billion and African-American $645.9 Billion as quoted by ©Diversity Best Practices, Business Women's Network www.diversitybestpractices.com u www.bwni.com http://www.ewowfacts.com/chapter03/32d.pdf. The United Kingdom GNP of $1.360 Trillion for 2002 as stated in by Mike Dowling in the "Interactive Table of World Nations" available from http://www.mrdowling.com/800nations.html


Per Scholas Technican Training

Per Scholas is a nonprofit organization founded by a consortium of foundations and corporations whose mission is to bring computers to technology-deprived children and families at the lowest possible cost, to train disadvantaged community residents to become computer technicians and to provide environmentally responsible recycling of end-of-life computer equipment.

From their headquarters in the South Bronx, Per Scholas provides career skills and rigorous on-site training for future computer technicians. Our trainees are subject to in-depth screening, comprehensive training, and effective hands-on experience. Each candidate for graduation must first successfully complete an intensive 18-week training program, in that time achieving more than 540 hours of experience as a computer technician. Per Scholas provides each graduate with interviewing and resume writing skills, as well as job placement services.

We have trained over 400 students and have placed them in computer-related employment. Per Scholas technicians are qualified to work as: Service Technicians, Installation Technicians, Support Technicians, Help Desk Technicians, Network Administrators and Sales Support

If you would like more information regarding our training program or to hire one of our graduates, please contact Linda Lopez, Director of Training, at 1-800-877-4068 or send e-mail to lqlopez@perscholas.org.

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