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Technology and Business Book Review Section > Book Review of Networds

Editor's Choice: For Outstanding Web Copywriting E book. Networds By Nick Usborne

 


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Networds in Review

Review by Kamau Austin
Publisher and Editor-in-Chief, Einfonews

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Despite the rave reviews and fanfare for Cool Flash, Shockwave, and 3D virtual reality web sites, smart web marketers know, it is actual plain text that drives e commerce on the web. Yes, broadband is on the horizon, looming with the infinite possibilities of the next generation web -- Internet 2. But for the next few years, at least, the Internet will continue to be a text based media. Just to illustrate my point, just imagine a Amazon, Dell, or Ebay site without text or words.

There would be no communication to coax us to the next sale, signup, or "most wanted response" (MRW). Since, most effective e commerce sites master text as a sales tool, we can easily understand text or the written word, as being the life blood of e business and e commerce. The webs great 3 killer apps are all text based: e mail, Instant Messaging, and chat. In short, the Internet continues to be a text based communication channel.

If you can relate to the salient issues that I just described, then Networds by Nick UsBorne, is a must read book for you. Networds, is best digested by persons who have some copywriting background. It is more of a big picture conceptual book, than a how to book (although it does give great anecdotes and illustrations when making major points). It gives a history of the Internet before its major commercial adaptation by big business as a backdrop.

It is out of this framework that he explains the distinctive nature of doing business on the web. Early in Mr. Usborne's book he explains why copywriters receive little respect among web development teams. Then he makes the case that web development teams and managers should "allow copywriters to do great work". Copywriters, he informs us, get great respect in advertising agencies. In ad agencies good copywriters do rise in the ranks to become top management on the creative side. Some prominent owners of ad agencies were formally great copywriters.

Copywriting should be understood, for discussion purposes, as the writing on your website with view to selling your products or services. This should be understood to be in contrast to what is called content writing on your site, which is written to inform. Due to these two divergent forms of writing, Usborne feels is the reason many companies seem to have a double personality.

Usborne, astutely notes that the web is the most text-centric of all business environments. There are 1.1 Trillion e mails sent every year, with Instant messaging and chat not far behind. Needless to say all these apps are text based. He discusses the velocity of words and how to establish relationships with your web copy. Furthermore, Usborne also cautions against "corporate speak". He consuls us to use more one-on-one and personal communication in writing business e mail. He also makes a case for different copy for web sites and e mail. These are both enlightening points worth noting.

Usborne also makes great points on the personal nature of email and its more controlled nature of informing customers rather than the hard sell. He gives good tips on how to actually get people to open up your email and not think that it is SPAM. He makes the adage about selling benefits first and then features. Subsequently, he discusses setting the right tone in b2b e mail, and when to use HTML and plain text e mail.

Later he discusses headlines in e mail and their relation to the body text. The Challenges and standards of e mail customer service are given prudent insights as well as writing e newsletters. Lastly, he covers central topics to e marketers like: overcoming a cynical public; copywriting that reeks of honesty and honest humanity; when to write short and long text; and how to pace your copy. His lasting image is one where copywriters "should give a damn, be enthusiastic, and keep it simple". Networds is an outstanding exploration of the art of net copywriting. You will find yourself referring to it repeatedly in the future once you own a copy. I highly recommend it. You can pick up a copy via my affiliate link to Amazon.

 

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